Charter Communications will close a residential inbound sales call center in Morrisville, resulting in the loss of jobs for 67 workers, according to paperwork the Stamford, Connecticut-based company filed with the state. However, 85% of the representatives at the center have been offered another role at a video repair center being created, according to a company spokesman.
Charter, the parent company of Spectrum, will not be closing its facility at 4200 Paramount Parkway, where a total of about 800 employees work. Other sales and customer service work will continue there, says senior human resources director Dilys Hamilton-Bryan.
Terminations for those employees who do not take new positions with the company will begin May 28. The workers are not part of a union and Charter does not recognize “bumping rights” that would allow employees to displace another employee based on seniority or any other factor. The call center handles inquiries from people interested in Spectrum internet, mobile, cable TV or Voice offerings.
The Wake County town is part of the Raleigh Metropolitan Statistical Area that had a 3.2% unemployment rate in January, the same as the year before. Workers who stick with the company through May 28 and do not find other employment with the company will be offered severance packages that include salary continuation, continuation of the company contribution toward health insurance and outplacement services, according to a company spokesman.
Charter Communications is a leading broadband connectivity company and cable operator with more than 32 million customers in 41 states through its Spectrum brand. The company reported $54.6 billion in revenue last year, a 1.1% increase from the year before.
Charter employs about 11,800 people in North Carolina.