Power 100 2020 Q&A: Mary Mack
Courtesy of Mary Mack
57 | head of consumer banking, Wells Fargo
Mack oversees 103,000 employees and the nation’s largest branch network and mortgage operation and among the three largest U.S. mortgage and auto lenders, providing financial services to more than 21 million households. Named one of the nation’s most powerful women bankers each year since 2016, the Davidson College graduate worked her way up after starting in First Union National Bank’s training program 35 years ago. When First Union merged with Wachovia in 2001, Mack was a regional president. She later moved to leadership roles at the bank’s brokerage unit, before becoming Wells Fargo’s chief of community banking in 2016, just weeks before regulators disclosed that thousands of employees opened more than 2 million fake accounts to hit sales targets. Since then, she’s played a key role in responding to a steady stream of regulatory actions and negative headlines. American Banker reported in December that she had developed a good rapport with Charles Scharf, who was hired in October as the first outsider to run the San Francisco-based bank in decades.