N.C. Blue Cross pledges it will improve transparency after Conway dismissal

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In the wake of former CEO Patrick Conway’s dismissal over his arrest for driving while impaired, the Blue Cross and Blue Shield of North Carolina Board of Trustees released a statement outlining steps to improve transparency in reporting significant events.

In the letter sent to N.C. Insurance Commissioner Mike Causey, the board says it’s working to repair its relationship with the N.C. department. The board also invited the department to discuss ways to increase communication between the two organizations.

The statement is included below:

“We understand the handling of the incidents surrounding former Blue Cross NC CEO Dr. Patrick Conway has disappointed many of our valued customers, state leaders, and employees. Please know that throughout this process our Board’s actions were based on the information known to us at that time, and our actions were always made in good faith.

“While we cannot undo the events that have unfolded over recent weeks, we can act to restore your trust. To that end, our Board of Trustees is developing new, enhanced procedures to improve transparency in the reporting of significant events.

“We remain fully committed to continuing our work to transform our health care system through value-based initiatives like Blue Premier, bringing advanced primary care to North Carolina, and to helping our customers get more affordable, higher quality health care.

 “We recognize that we cannot achieve this without first restoring the trust you have put in us for more than 85 years. The work to restore that trust has started – and we are committed to seeing it through.”

The complete letter to Causey, including the steps the trustees taken can be read here: BCBS Letter to Commissioner Causey

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